My Profile
Permissions
Authenticated
Staff Access (Internal Notes, Assign, Status)
Customer Access (Own tickets only)
Admin Access (Admin Panel, All Tickets)
Visible Controls
Based on your roles, you can see:Create tickets
View own tickets
Chat on tickets
Sound Settings
Choose notification sounds and preview them:
New Ticket
Ticket Chime
New Chat Message
Chat Pop
Urgent / SLA Breach
Urgent Alarm
Direct Mention
Mention Swoosh
SSO Claims (Raw)
All claims returned by SSO:| Type | Value |
|---|
Role Mapping Diagnostics
| SSO Role (Raw) | Mapped System Role | Status |
|---|
System Role Definitions
SuperAdmin
SystemAdmin
SupportManager
Agent
Customer
My Tickets
| Title | Status | Priority | Created |
|---|